Refund Policy

At Koma Digital, we strive to ensure complete satisfaction with every service we provide. We specialize in offering digital marketing, influencer campaigns, creative content, and strategy-based services tailored to the specific needs of each client.

Due to the custom nature of our services and the resources allocated upon project initiation, we typically do not offer refunds once work has commenced or been delivered. Each project involves strategic planning, team coordination, and allocated time that cannot be recovered.

That said, we do understand that circumstances may arise where a refund is warranted. If you believe you are eligible for a refund due to a service error or failure to meet the agreed scope of work, please contact our support team within 7 calendar days of service delivery. Our team will carefully review your request, evaluate the case, and respond within 5–7 business days with a resolution.

For all refund inquiries, please email us at [email protected] with your order details and a clear explanation of the issue.